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Returns & Exchanges

Had a change of mind? Return or exchange it, no sweat.


Can I return or exchange my item?

We want you to be 100% satisfied with your LNDR purchase, so we offer 30 days to return or exchange any unworn item(s), including discounted items, after you receive them. Returns and exchanges are free for customers in the US using our easy online p

How to start my refund/exchange process?

1. Enter your order number (e.g. #ROW12345) & post code (or email). This can be found in your order confirmation email. 2. Returns - select the items you wish to return, the quantity and the reason for returning using the reasons in the dropdown, cli

How long will it take to process my return/exchange?

Allow up to 30 business days. Please note that it can take 10-20 business days for the parcel to be consolidated and returned by the carrier to our distribution centre. Once the return item(s) arrive back, they are quality-checked after which we can

What if my item is faulty/damaged/wrong?

Contact us here quoting your order number and attaching a photo of the fault or damage. If you have received the wrong item, quote your order number and tell us what you have received. For any faulty/damaged/wrong items, we will ensure you are compen

What if I made my purchase through a third party?

Refunds on purchases made via any third-party partners must be directed to where the purchase was made, with the appropriate retailer.

What happens if I purchased an item using a gift card?

For any purchases made with a gift card, your refund will go directly back onto the original card to use again on your next order with us.